Cancellation Policy:

Order Cancellation: You can cancel your order within 24 hours of placing it by contacting our customer service team at customercare@shop-miro.com. After this period, your order may be processed and shipped, and we may not be able to accommodate your cancellation request.

Customized Orders: Please note that customized or personalized items cannot be canceled once the order is confirmed.

Refund Policy:

Eligibility for Refunds: To be eligible for a refund, items must be unused, in their original packaging, and returned within 3 days of delivery.

Non-Refundable Items: Certain items, including clearance items, personalized products, are non-refundable.

Return Process: To initiate a return, please contact us at customercare@shop-miro.com. We will provide instructions on how to return your item.

Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Shipping Costs: Original shipping costs are non-refundable, and you will be responsible for return shipping costs unless the item is defective or incorrect.

Contact Us:

If you have any questions about your order or our policies, please reach out to us at customercare@shop-miro.com.